Operations and Monitoring
Running the business day to day: staff and agents, revenue tracking, alerts, monitoring and multiple sites.
How to Track Revenue from a WiFi Hotspot Business
If you sell WiFi by the hour or by the day, you already know the feeling of ending a busy shift with a full cash box and no clear idea of whether the...
How to Reduce Revenue Leakage in a Hotspot Business
If you run a paid WiFi zone, you probably know the feeling. The connections look busy, customers keep coming, yet the money in the till does not match the...
How a REST API Can Connect a Billing System to Other Business Software
If you run a small ISP, you probably know the Friday routine. Someone exports customers from the billing system, someone else exports invoices for the...
How Real-Time Network Monitoring Helps Hotspot Operators
If you run one or several shared networks, you know how most outages reach you. A customer sends a message saying the wifi is down. By the time you read it,...
How to Monitor Active Hotspot Users in Real Time
If you run a small WiFi hotspot, the most useful question you can answer at any moment is simple: who is online right now? When you can see that clearly,...
How to Know When a Hotspot Router Goes Offline
When a hotspot router goes down, your customers notice before you do. Someone sits in a shop, taps your network name, gets nothing, and either walks out or...
How to Manage Staff When Running a WiFi Hotspot
Sooner or later, every paid hotspot owner reaches the same point. You cannot sit at the counter all day. You need people to sell vouchers, help customers...
How to Manage WiFi Customers Across Multiple Hotspot Sites
Running customer WiFi in a single cafe is manageable. You know the layout, you know the staff, and you can walk over to the counter when a guest cannot get...
How to Integrate WiFi Billing With Accounting Workflows
If you run a small or mid sized ISP, you probably know this routine. Billing shows one set of numbers, your accounting file shows another, and someone has...
How Automated Alerts Help WiFi Operators Respond Faster
You are in the middle of a busy day when a customer messages you: the hotspot at a remote location has not worked for a while. You had no idea. Many WiFi...
How Agent and Reseller Networks Work for WiFi Businesses
A hotspot owner can only be in so many places. Customers want to buy prepaid access where they happen to be: outside a shop, beside a stall, on a street...